--- title: "Urgent help & essential numbers" description: "Know which number to call, and when to use a non-emergency service." --- For an immediate or life-threatening emergency, call **000**. Ask for Police, Fire or Ambulance, give your exact location and follow the call-taker’s instructions. Do not delay an emergency call to browse this directory. ## Emergency response **Triple Zero (000)** Australia · Reviewed 14 Oct 2026 Phone: [000 — Police, Fire, Ambulance](tel:000) Primary emergency number for Police, Fire or Ambulance; calls are free. **Important:** Use for emergencies only. A mobile cannot reach the Emergency Call Service where there is no coverage from any mobile network. [Open official resource — Triple Zero (000)](https://www.triplezero.gov.au/) **NSW State Emergency Service (NSW SES)** NSW · Reviewed 14 Oct 2026 Phone: [132 500 — NSW SES (flood, storm or tsunami)](tel:132500) Emergency assistance for flood, storm or tsunami, including storm/wind/fallen-tree damage. Requests are prioritised. **Important:** If anyone is trapped or injured, call 000. The online contact form is not monitored for storm/flood emergencies; call 132 500. [Open official resource — NSW State Emergency Service (NSW SES)](https://www.ses.nsw.gov.au/contact-nsw-ses) ## Police assistance and health advice These are not substitutes for emergency response. If someone is seriously ill or injured, or a crime is happening now, call **000**. **Police Assistance Line** NSW · Reviewed 14 Oct 2026 Phone: [131 444 — Police Assistance Line (non-urgent)](tel:131444) Non-urgent police assistance, minor-crime reporting and general enquiries. **Important:** For emergencies or a crime in progress, call 000 instead. [Open official resource — Police Assistance Line](https://www.police.nsw.gov.au/contact_us_form) **Poisons Information Centre** Australia · Reviewed 14 Oct 2026 Phone: [13 11 26](tel:131126) Expert phone advice for suspected exposure to poisons, including medicines, chemicals, cleaning products, bites and stings. **Hours:** 24/7 **Important:** Call promptly; do not wait for symptoms. If someone has stopped breathing or collapsed, call 000 for an ambulance. [Open official resource — Poisons Information Centre](https://www.healthdirect.gov.au/poisoning) **healthdirect helpline** Australia · Reviewed 14 Oct 2026 Phone: [1800 022 222](tel:1800022222) Health advice from a registered nurse for any health concern. **Hours:** 24/7 **Important:** For urgent medical help, call 000. [Open official resource — healthdirect helpline](https://www.healthdirect.gov.au/contact-us) ## If a voice call is not accessible [Accessible emergency calls and relay options](/accessible-help) explains 106 and links to the National Relay Service. **106 is for TTY/TDD emergency calls, not ordinary SMS.** ## Crisis support For emotional distress, mental-health support or family/sexual violence support, see [crisis and personal safety](/crisis-support). If someone’s life is in immediate danger, call **000**. ## Other states and territories In an emergency anywhere in Australia, call 000. These are each state's own services; check the official page before calling. - **VIC** — State emergency service: [Victoria State Emergency Service (VICSES)](https://www.ses.vic.gov.au/en/about-us/contact-us) — [132 500 — VICSES flood and storm help](tel:132500) - **VIC** — Police assistance (non-emergency): [Victoria Police Assistance Line](https://www.police.vic.gov.au/contact) — [131 444 — Victoria Police Assistance Line](tel:131444) - **QLD** — State emergency service: [Queensland State Emergency Service (Queensland SES)](https://www.ses.qld.gov.au/) — [132 500 — Queensland SES](tel:132500) - **QLD** — Police assistance (non-emergency): [Policelink (Queensland Police non-urgent reporting and enquiries)](https://www.qld.gov.au/youth/legal-support-and-your-rights/police-services-crime-prevention) — [131 444 — Policelink](tel:131444) - **WA** — State emergency service: [WA State Emergency Service (SES) emergency assistance (DFES)](https://www.dfes.wa.gov.au/contact) — [132 500 — SES emergency assistance](tel:132500) - **WA** — Police assistance (non-emergency): [WA Police Force — Contact WA Police (131 444)](https://www.wa.gov.au/organisation/western-australia-police-force/contact-wa-police) — [131 444 — WA Police non-emergency](tel:131444) - **SA** — State emergency service: [South Australian State Emergency Service (SA SES)](https://ses.sa.gov.au/about-us/contact-us) — [132 500 — SA SES](tel:132500) - **TAS** — State emergency service: [Tasmania State Emergency Service (Tasmania SES)](https://www.ses.tas.gov.au/about/contact-us/) — [132 500 — Tasmania SES (flood, storm, tsunami)](tel:132500) - **TAS** — Police assistance (non-emergency): [Tasmania Police: Police Assistance Line](https://www.police.tas.gov.au/contact-us/) — [131 444 — Tasmania Police Assistance Line](tel:131444) - **ACT** — State emergency service: [ACT State Emergency Service (ACT SES)](https://esa.act.gov.au/about-esa-emergency-services/state-emergency-service/contact-ses) — [132 500 — ACT SES storm and flood assistance](tel:132500) - **ACT** — Police assistance (non-emergency): [ACT Policing: Police Assistance Line](https://www.afp.gov.au/about-us/contact-us) — [131 444 — ACT Policing Police Assistance Line](tel:131444) - **NT** — State emergency service: [NT Emergency Service (NTES)](https://pfes.nt.gov.au/nt-emergency-service-general-enquiries) — [132 500 — NTES (floods, storms, cyclones)](tel:132500) - **NT** — Police assistance (non-emergency): [NT Police Force: police contacts](https://pfes.nt.gov.au/online-services/police-contacts) — [131 444 — NT Police (non-emergency)](tel:131444)