Crisis support & personal safety
National and NSW services for distress, mental health and violence support.
If someone is in immediate danger, call 000. These services provide support and connection to care, not emergency dispatch.
Talk to someone
Lifeline crisis support
13 11 14Confidential crisis support with a trained crisis supporter; text is also available at 0477 13 11 14.
Hours: 24/7
Important: If life is in danger, call 000.
NSW Mental Health Line
1800 011 511 — NSW Mental Health Line (24/7)Free statewide advice, triage and connection to NSW Health mental health services; a trained professional completes a brief assessment and recommends appropriate care.
Hours: 24/7
Important: Not a one-off counselling service. If someone is in immediate danger, call 000 or attend an emergency department.
For another language, call TIS National 131 450 and ask to be connected. Relay options are listed on the source page.
Open official resource — NSW Mental Health Line ↗Kids Helpline
1800 551 800Free, confidential phone and online-chat counselling for children and young people aged 5–25.
Hours: 24/7
Open official resource — Kids Helpline ↗Domestic, family or sexual violence
1800RESPECT
1800 737 732National counselling, information and support for people impacted by domestic, family or sexual violence. Text: 0458 737 732; online chat and video call are also offered.
Hours: 24/7
Important: If in immediate danger, call 000. Use a safer device if possible: calls, texts and browsing can leave records. This directory has no quick-exit feature and does not erase browsing history.
Device safety: calls, messages and browsing may leave traces. This site does not have a quick-exit feature and cannot clear browser history or records on a phone bill. Use a safer device if possible and follow the service’s own safety guidance.
Language and relay access
See accessible and language support. For the NSW Mental Health Line, NSW Health lists a TIS National pathway on 131 450.
Other states and territories
In an emergency anywhere in Australia, call 000. These are each state’s own services; check the official page before calling.
- VIC — Mental-health line or services: Victorian Department of Health: mental health telephone and online services
- VIC — Mental-health line or services: SuicideLine Victoria (suicide crisis support) — 1300 651 251 — SuicideLine Victoria
- QLD — Mental-health line or services: 1300 MH CALL (Queensland mental health access line) — 1300 642 255 — 1300 MH CALL (Queensland only)
- WA — Mental-health line or services: Mental Health Emergency Response Line (MHERL) — 1300 555 788 — MHERL (Perth metro only; Peel and regional WA use other numbers)
- ACT — Mental-health line or services: Access Mental Health Line (Canberra Health Services) — 1800 629 354 — Access Mental Health Line